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General Support
Initial Sign In: When a user first logs into the application they will be prompted to set...
User says their Account is locked. Please follow internal escalation process to check User...
If the user cannot log into Cureatr Ask if they have already been using Cureatr. Check if ...
Logging in for the first time (activation link) Check your email inbox for an email from ...
Mobile Cureatr works on most devices running an Apple or Android operating system. Apple ...
The Institution’s support team can communicate with any Cureatr Users via Cureatr that have ...
Submitting a Ticket to Cureatr For Tier 1 and Tier 2 tickets please submit the following ...
The Cureatr Support Team provides Tier 3 Support. Cureatr will have live support available ...
Service-level agreement (SLA) define the level of service you expect from Cureatr, laying ...
